The Best CRM for Plumbing Contractors: Pipedrive vs. Jobber

Mar 17

Intro

Running a plumbing business is about more than just fixing leaks—you’re juggling calls, quotes, scheduling, follow-ups, and invoices. A solid CRM can save you hours every week and boost your close rate. But which tool is best for plumbing contractors: Pipedrive or Jobber?

Both platforms are powerful, but they serve different purposes. Let’s break down the differences and help you choose the one that fits your business best.

What Is a CRM—and Why Do Plumbers Need One?

A Customer Relationship Management (CRM) system helps you track leads, manage sales pipelines, follow up with customers, and close more jobs. For plumbing contractors, a CRM:

Prevents leads from slipping through the cracks
Makes follow-ups automatic
Tracks the status of estimates, jobs, and payments
Helps you scale without adding admin headaches

Pipedrive Overview

Pipedrive is a CRM built for sales teams—but it’s become a go-to solution for contractors looking to organize leads, quotes, and jobs in one place.

Best For:

Plumbing contractors who want full visibility into their sales pipeline and an easy way to follow up with leads and close more jobs.

Key Features:

Visual pipeline with drag-and-drop stages (e.g., New Lead → Quote Sent → Job Booked)
Customizable workflows and automation (email reminders, task assignments, etc.)
Easy integration with tools like QuickBooks, Google Calendar, and Zapier
Mobile app for on-the-go tracking and updates
Starts at ~$25/month

Pro Tip: You can use Pipedrive to track both residential and commercial job pipelines separately—perfect if you’re growing in both markets.

Jobber Overview

Jobber is an all-in-one field service software platform with CRM, scheduling, invoicing, and more. It’s built specifically for home service businesses.

Best For:

Plumbing companies that need a full operations platform and aren’t already using accounting or scheduling software.

Key Features:

Quote creation, job scheduling, and dispatch
Customer communication and reminders
Basic CRM to track client history and activity
Mobile app for techs in the field
Starts around $39/month

Pipedrive vs. Jobber: Head-to-Head

  
      Feature
      Pipedrive
      Jobber
    
      Lead Tracking
      Excellent
      Basic
    
      Sales Automation
      Strong
      Limited
    
      Custom Pipeline
      Fully Customizable
      Fixed Job Stages
    
      Scheduling & Dispatch
      Via integrations
      Built-in
    
      Invoicing & Payments
      Via QuickBooks integration
      Built-in
    
      Best Use Case
      Sales-focused CRM
      All-in-one service platform

So… Which One Should You Choose?

If you already have tools for scheduling and invoicing (like QuickBooks or ServiceTitan) and want to close more jobs, follow up faster, and streamline your sales, Pipedrive is the clear winner. It’s lean, customizable, and perfect for plumbers ready to scale.

If you’re just starting out and want a basic all-in-one platform without layering in other tools, Jobber may be a good stepping stone—but you’ll likely outgrow it as your business matures.

Final Recommendation

For plumbing contractors who are serious about growth, Pipedrive offers the best combination of flexibility, automation, and value. It helps you stay on top of leads, move faster on quotes, and close more deals—without needing a full-time admin team.

Want help setting up Pipedrive for your plumbing business?

Book a free consultation with Columbus Business Consulting, and we’ll build your custom pipeline together.

CRMSoftware ToolsPlumbingPipedriveJobber

Alex Sheedy